College Pro Painters
College Pro Painters Overview
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
College Pro Painters has 1.8 star rating based on 64 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Customer service, Manager, Growth.
Cons: Unprofessionalism, Quality, Very poor quality and service.Recent recommendations regarding this business are as follows: "Please carefull to bought", "A strong NO.".
The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.
College Pro Painters has 1.8 star rating based on 64 customer reviews. Consumers are mostly dissatisfied.
- Rating Distribution
Pros: Customer service, Manager, Growth.
Cons: Unprofessionalism, Quality, Very poor quality and service.Recent recommendations regarding this business are as follows: "Please carefull to bought", "A strong NO.".
Most users ask College Pro Painters for the refund as a solution to their issues.
Consumers are not pleased with Discounts and Special Offers and Reliability. The price level of this organization is high according to consumer reviews.
Media from reviews
Cancellation of insurance policy
Preferred solution: Full refund
User's recommendation: Please carefull to bought
Review of quality
Preferred solution: Apology
User's recommendation: A strong NO.
Deposit return
- Unprofessionalism
- Child like customer service
Preferred solution: Company reprimands franchise owner pays my lawyer cost
Took my deposit but never showed for the job - going to court
- Did not refund deposit
Preferred solution: Full refund
Can't seem to get owner to show up after multiple calls,text,and a appointment
Terrible communication, timelines and organizational skills
I had College Pro rep Justin Cooper out of Salem, OR just recently complete a job of full exterior paint. On a scale of 1 to 5, the actual paint job I would give a 4.
My dad and I unfortunately had to supervise the entire project to ensure all of our needs were met, which for the most part were.
HOWEVER, I believe customer satisfaction deals with the entire experience. So regarding the timeliness, organizational skills, and communication, I give him a 1. On day 1, Justin did not bring the caulking we agreed upon in estimate, my dad had to go and purchase it. A total of 2 spills occurred which cost me a half a gallon of paint.
I ended up having to buy more due to this negligence. Justin showed up on time once during the whole project (as he had too many projects going at one time and spread himself too thin) and sometimes left 1 guy at my job! Most of his crew by the way were fantastic (mainly Jose). Justin talked me into brush and roll, and I found out he had sprayed one side of my house and was not going to notify me (seems like he wanted to hurry the job along).
I found out that Justin was not aware that you are to stir the paint prior to use!!! WOW. I was asked if his crew could borrow one of my personal ladders as apparently he did not have enough supplies for the job. He indicated the job would take 4 days.
He was here for 6 and would possibly have been here longer except we just said we would take care of additional touch ups as well as the MASSIVE MESS left with paint drops on my deck out back.
I cant give all negative as I know Justin would have done whatever to make us happy, however, I didnt want him around for a month to make that happen. Would I choose College Pro again? Absolutely not.
Would I recommend them? Probably not.
PAINt in my side
Confirmed-than never showed
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Verified Reviewer | Rochester, New YorkNo return calls or text messages
Took payment but never returned to complete the job.
Very unprofessional
I contacted College Pro Painters about having our house painted, a time was scheduled and a rep by the name of Ross came out with another rep in training named Chris, they talked about the process, went outside and did some measuring to find out approximately how long it would take and how much paint it would take to paint our house, this is when things went downhill, a contract was written up, a deposit was paid, and a start date was scheduled. During the time leading up to the start date, I started to hear that my choice of Painters was not my best choice, I did some digging and found out that the information on our contract was not valid and that the license number for the state of MI.
Was not correct and actually had expired and that according to the Attorney General, they could only do jobs up to and not exceeding $500.00, I contacted Ross and explained that I was uncomfortable with them painting my house as I was being lied to and asked for the contract to be voided, I was sent a form to fill out and return to get my deposit back, I waited two weeks and still no check, I contacted Ross again and he lied to me again by saying that my check had already been issued and sent in the mail, I then waited yet another 10 days and still no refund, my check arrived that day with the day issued on it of three days prior to arrival and a mail date of two days before I received it.
Ross had told me that he did not like to play games with people and all I received from him was one big game. Chris was the one who contacted me a few days prior to the start day giving me this information and also told me that he was leaving College Pro and going out on his own when he received the proper license, I then was contacted by a painter from Grand Rapids through College Pro saying that he was taking over for Chris and was asking if the start date would still work, I told him that he was not allowed on my property until a proper license and new contract was offered, I WILL NEVER HAVE COLLEGE PRO AS A PAINTER AND WILL ADVISE OTHERS OF MY EXPERIENCE.
- Unprofessionalism
- Manager
Preferred solution: Don’t ever contact me again
Poor work
We hired College Pros Paining out of Helena, Montana. The work was very poor.
The painters were messing and believe it or not, painted in the rain. No surprise that the paint ran. The local College Pros franchise went through three different crews and took a month to do a job that was promised to be done in two weeks. Granted, rainy weather did play a part in the length of time to get the job done but then again....so did having to re-do the vast majority of the job.
They slopped paint all over the sidewalk, the iron railing in the back of the house and on the plants in the flower beds, despite being told the plants would be covered. Plants....lets not forget the worker walking all over the plants.
Two walk around later, we just paid them to get off the property and did plenty of touch up painting on our own. I do not recommend the Helena, Montana franchise of College Pros and if their work is any indication of work by other franchises....get some one else to do your job.
Take your down payment and never show up to work
Overpriced - Underperforming
Preferred solution: Let the company propose a solution
Poor quality paint job
Promised the World, Pathetic Performance
About
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College Pro Painters is a privately owned company. A college student founded it in 1971. The company is headquartered in Thunder Bay, Canada. The College Pro Painters is a company that provides exterior home painting performed by qualified full-time college students in the summer months. College Pro Painters operates in twenty-nine U.S. states and in Canada. All the franchise managers of the company are extensively trained and selected to perform better job and customer service.
College Pro Painters is widely advertised as a company that contributes to the development of entrepreneurial features in the students and supports future business leaders.
College Pro Painters is ranked 41 out of 332 in Cleaning Services category
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I agree, we just had them do our painting and they did a terrible job! Looked like a pre school class was per loose with paint brushes.
paint dropped every ware , wrecking brand new light fixtures and gutters.
Missed several entire areas. I should have stopped payment on my check and am serious thinking of filing a suit against the company