College Pro Painters

College Pro Fergus, Ontario

In 2024, I hired college pro to clean inside and outside of windows and storms of my full 3 story house, eaves trough cleaning, and pressure washing patios and paths. I strongly recommended an in person estimate.

They refused and insisted their online system was accurate.

Day of:

1. They were confused by how the storms worked. Instead of admitting this, they removed ALL the storms and moved them to a central area- together/mixed/no way to identify which window they came from. They did not clean any windows.

They broke 2 main windows.

2. They used our kitchen table as a work bench and damaged the surface.

3. They marked the interior walls around the windows with dirt.

4. They did not do the eaves troughs or pressure washing.

5.

They enlisted my daughter to help them when she returned from school before I got home.

6. They promised to come back and finish and did not.

7. After an initial complaint to College Pro, an area manager came to waste our time surveying the mess. This person did nothing, said we didnt have to pay for the days work lol

8.

We had to hire a professional window cleaner to Dort out and reinstall the storms.

9. Stay far away from College Pro.

I had College Pro rep Justin Cooper out of Salem, OR just recently complete a job of full exterior paint. On a scale of 1 to 5, the actual paint job I would give a 4.

My dad and I unfortunately had to supervise the entire project to ensure all of our needs were met, which for the most part were.

HOWEVER, I believe customer satisfaction deals with the entire experience. So regarding the timeliness, organizational skills, and communication, I give him a 1. On day 1, Justin did not bring the caulking we agreed upon in estimate, my dad had to go and purchase it. A total of 2 spills occurred which cost me a half a gallon of paint.

I ended up having to buy more due to this negligence. Justin showed up on time once during the whole project (as he had too many projects going at one time and spread himself too thin) and sometimes left 1 guy at my job! Most of his crew by the way were fantastic (mainly Jose). Justin talked me into brush and roll, and I found out he had sprayed one side of my house and was not going to notify me (seems like he wanted to hurry the job along).

I found out that Justin was not aware that you are to stir the paint prior to use!!! WOW. I was asked if his crew could borrow one of my personal ladders as apparently he did not have enough supplies for the job. He indicated the job would take 4 days.

He was here for 6 and would possibly have been here longer except we just said we would take care of additional touch ups as well as the MASSIVE MESS left with paint drops on my deck out back.

I cant give all negative as I know Justin would have done whatever to make us happy, however, I didnt want him around for a month to make that happen. Would I choose College Pro again? Absolutely not.

Would I recommend them? Probably not.

I contacted College Pro Painters about having our house painted, a time was scheduled and a rep by the name of Ross came out with another rep in training named Chris, they talked about the process, went outside and did some measuring to find out approximately how long it would take and how much paint it would take to paint our house, this is when things went downhill, a contract was written up, a deposit was paid, and a start date was scheduled. During the time leading up to the start date, I started to hear that my choice of Painters was not my best choice, I did some digging and found out that the information on our contract was not valid and that the license number for the state of MI.

Was not correct and actually had expired and that according to the Attorney General, they could only do jobs up to and not exceeding $500.00, I contacted Ross and explained that I was uncomfortable with them painting my house as I was being lied to and asked for the contract to be voided, I was sent a form to fill out and return to get my deposit back, I waited two weeks and still no check, I contacted Ross again and he lied to me again by saying that my check had already been issued and sent in the mail, I then waited yet another 10 days and still no refund, my check arrived that day with the day issued on it of three days prior to arrival and a mail date of two days before I received it.

Ross had told me that he did not like to play games with people and all I received from him was one big game. Chris was the one who contacted me a few days prior to the start day giving me this information and also told me that he was leaving College Pro and going out on his own when he received the proper license, I then was contacted by a painter from Grand Rapids through College Pro saying that he was taking over for Chris and was asking if the start date would still work, I told him that he was not allowed on my property until a proper license and new contract was offered, I WILL NEVER HAVE COLLEGE PRO AS A PAINTER AND WILL ADVISE OTHERS OF MY EXPERIENCE.

We hired College Pros Paining out of Helena, Montana. The work was very poor.

The painters were messing and believe it or not, painted in the rain. No surprise that the paint ran. The local College Pros franchise went through three different crews and took a month to do a job that was promised to be done in two weeks. Granted, rainy weather did play a part in the length of time to get the job done but then again....so did having to re-do the vast majority of the job.

They slopped paint all over the sidewalk, the iron railing in the back of the house and on the plants in the flower beds, despite being told the plants would be covered. Plants....lets not forget the worker walking all over the plants.

Two walk around later, we just paid them to get off the property and did plenty of touch up painting on our own. I do not recommend the Helena, Montana franchise of College Pros and if their work is any indication of work by other franchises....get some one else to do your job.