College Pro did work on our place and it turned out less than perfect for what we wanted.
Luckily we understand that College Pro is an entrepreneurial development company and this business owner was quite young and inexperienced. He must have been in his first year of running a business.
We tried our best to reason with him and the young gentleman worked extremely hard to fix the concerns and issues we had with the finished project.
The head call centre allowed us to get our complaint through to his superiors and they made sure this young gentleman followed up with us and fixed his mistake.
I appreciate the organizational structure and resources we had to reach out beyond this specific business owner to make sure we were taken care of.
We also appreciate the individual for swallowing his pride and coming back to fix mistakes we later realized he was very embarrassed about. He told us his crew no longer worked for him due to the mistakes they made and it was great to hear the positive learning he gained from our negative experience.
The young man told us the things he would be doing differently in his interviews moving forward and also the changes he needed to make in his employee training program.
Thank you College Pro for backing up your people and being an organization that goes deeper than just the employees on the front line.
I would definitely consider using your company again!
- A Reasonable Customer
Product or Service Mentioned: College Pro Painters Customer Care.
Reason of review: Good customer service.
I liked: Manager, Customer service.