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2.3

I had College Pro rep Justin Cooper out of Salem, OR just recently complete a job of full exterior paint. On a scale of 1 to 5, the actual paint job I would give a 4.

My dad and I unfortunately had to supervise the entire project to ensure all of our needs were met, which for the most part were.

HOWEVER, I believe customer satisfaction deals with the entire experience. So regarding the timeliness, organizational skills, and communication, I give him a 1. On day 1, Justin did not bring the caulking we agreed upon in estimate, my dad had to go and purchase it. A total of 2 spills occurred which cost me a half a gallon of paint.

I ended up having to buy more due to this negligence. Justin showed up on time once during the whole project (as he had too many projects going at one time and spread himself too thin) and sometimes left 1 guy at my job! Most of his crew by the way were fantastic (mainly Jose). Justin talked me into brush and roll, and I found out he had sprayed one side of my house and was not going to notify me (seems like he wanted to hurry the job along).

I found out that Justin was not aware that you are to stir the paint prior to use!!! WOW. I was asked if his crew could borrow one of my personal ladders as apparently he did not have enough supplies for the job. He indicated the job would take 4 days.

He was here for 6 and would possibly have been here longer except we just said we would take care of additional touch ups as well as the MASSIVE MESS left with paint drops on my deck out back.

I cant give all negative as I know Justin would have done whatever to make us happy, however, I didnt want him around for a month to make that happen. Would I choose College Pro again? Absolutely not.

Would I recommend them? Probably not.

Location: 11608 Northwest 24th Avenue, Vancouver, WA 98685

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